Frequently Asked Questions
1. What is an Apparel Buying House?
An apparel buying house is a professional organization that acts as a bridge between global buyers and local manufacturers.
Our role includes sourcing raw materials, coordinating with factories, monitoring production, ensuring quality control, and handling logistics.
We simplify the process for international clients by managing communication, negotiation, compliance, and timely delivery.
2. What is the Minimum Order Quantity (MOQ)?
The MOQ depends on the type of product, fabric, and customization.
For basic items such as T-shirts, the MOQ usually starts from 500–1000 pieces per style.
For specialized items like jackets, denim, or sportswear, MOQ may vary.
We also provide flexibility for first-time buyers with smaller trial orders.
3. Can I add custom designs or branding?
Yes, we specialize in custom product development.
You can provide your own designs, logos, labels, packaging ideas, and we will develop the samples accordingly.
Services include embroidery, screen printing, digital printing, sublimation, woven labels, and custom packaging solutions.
4. What payment methods do you accept?
We accept multiple secure payment methods depending on order size and client location:
- Letter of Credit (LC)
- Telegraphic Transfer (TT / Bank Transfer)
- Partial Advance and Balance on Shipment
- Other arrangements based on long-term relationships
All transactions are transparent and documented for client safety.
5. How long does production and delivery take?
Production and delivery timelines depend on product type and order volume.
- For basic products (T-shirts, polo shirts): 45–60 working days.
- For complex products (jackets, denim): 60–90 working days.
We always create a detailed timeline before order confirmation and provide weekly updates throughout production.
6. What is your Return or Refund Policy?
We follow strict quality control to minimize defects.
However, if any major defect is found, we offer:
- Replacement of defective products.
- Partial refund depending on agreement.
- Compensation in the next shipment.
All terms are clearly mentioned in the sales contract for transparency.
7. How do you protect client data and designs?
Protecting our clients' intellectual property is a top priority.
We sign NDA (Non-Disclosure Agreements) when required.
All design files, samples, and production data are kept confidential.
Factories and staff working with us are strictly instructed to maintain privacy and not disclose client information to third parties.
8. How can I contact you for support?
You can reach us anytime through:
- Email (official business email address).
- WhatsApp (direct quick support).
- Phone calls (working hours support).
- Online meeting scheduling for international clients.
Our support team is available 24/7 for urgent issues, and dedicated account managers are assigned for large clients.